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the last two purchases I made I did not receive did not know who contact about this problem
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You need to contact players support.
Here is a link…
https://kingcare.zendesk.com/hc/en-us/articles/360001557218-I-tried-making-a-purchase-but-I-m-not-sure-if-it-was-successful-or-if-I-ve-been-charged#%20
N las recibirás estoy igual que tu