Issues claiming items
Level 1
I have a couple of activities that keep showing I have something to claim (some actually should have a prize and others do not) and then they error out and say connection error. It keeps happening for a couple weeks now on different devicesand different networks. Attaching some screen captures.
Answers
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Hi Welcome to the Sweet Soda Community
Please try following steps
Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
You can also mail player support area contact us mention your game I'd subtopic prizes not received and mention your problem details
Thank You
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