Game Crashing

Mott1928

just as I was about to win my level, the game Froze and wouldn’t let me make any additional moves. This is NOT right when I could have won the grand prize for the weekend! Please fix this problem!

simplyP

Sorry to hear that you’re having issues. Most problems are from glitches in the device. Here are some helpful tips…

🛠 How to fix common problems!

Before you post, please follow these steps to fix many common issues:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

Please note that reinstalling the game will remove all of your boosters, so please do not do this unless absolutely necessary.