Soda Saga - Connection Issue for one aspect of game only?

DocMikey

My Soda game (PC, Win 11) seems to be working OK in almost all respects except that I no longer am receiving "tickets" for passing hard levels, and my tickets currenty at 8/8 for a couple of weeks now, and when I click on it it tells me "We Detected a Connection Issue. Please try again later."

But later never happens. I has been stuck there for days if not a couple of weeks. That means I cannot take advantage of the special offers when I hit 8/8 tickets nor can I collect new tickets. But this is the only part of the game not working. I am connected to the internet just fine, and my game is working otherwise.

How do I get this specific functionality back?

Ccallstars

https://community.king.com/en/candy-crush-soda-saga/discussion/491457/soda-saga-connection-issue-for-one-aspect-of-game-only

Hi there.

Thank you for the feedback, in the meantime Please check this step

• Check Internet Connection: Ensure you have a stable internet connection.
• Restart the Game: Sometimes, restarting the game can resolve connection issues.
• Update the Game: Ensure the game is updated to the latest version

If not work please contact Player Support to see what happened, then follow the instructions.

Thank you and have a sodalicious day.

It’s Sodalicious!

DocMikey

Thanks, I had already tried all of these. I thought I was posting to player support but perhaps not. How exactly do I connect with Player Support?

Ccallstars

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3293586#Comment_3293586

Hey there.

You should contact this link here: https://soporto.king.com/

Thank you.

It’s Sodalicious!