where is the game

Question

I click on Candy Crush Soda Saga in my line up of my games on Facebook and I play Sunday Evening, when I tried to to bring this game up it was a blank screen. What did you all do with my game. I was at level 9888. Help where is the game?

CaramelKat · Answer

Hi there!

It sounds like your game on Facebook's site is having some trouble loading.

Please try these troubleshooting steps and let us know if you still are not able to access your game:

* Remove the app from your Facebook and re-add it (your progress will not be lost)
* Close other open tabs / programs during play to optimize performance.
* Visit What Is My Browser? and click 'Update' (if seen).
* Visit HTML 5 Test & check if your browser scores 450 points or higher
* Go to Clear My Windows Cache and clear your computer's cache to refresh the game.
* Power off and restart your computer.

Now try playing the game again. If the issue persists, try using a different browser. You can download them here: Google Chrome (recommended), Mozilla Firefox, Opera Browser