issues with candy crush

mwhite7730

I've been having issues playing Candy crush..I purchase extra gold bars and when I go to use them it takes the 10 bars but kicks me out of the game…its getting old.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/495626/issues-with-candy-crush

Hey and I'm sorry to hear that, it sounds like the game might be crashing which can be caused by several reasons. To make sure you don't have any problems with your game or device, please do the following:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

Also if you can send me your Player ID then I can take a look at the lost Gold Bars.