When I open the app the screen is frozen and I can’t play or close it.

kazert

When I open app the screen is frozen. On day missed. I have bars to play on but every thing is completely frozen. I can’t close out by hitting the x. I have updated and restarted my iPad and have plenty of storage

Techz_3712

Hi there! So sorry to hear your game is frozen — that’s super frustrating, especially when you have bars ready to use! 😟

Thanks for sharing all the steps you've tried — sounds like you've already done a great job troubleshooting. Since it's still stuck even after updating and restarting your iPad, here are a few more things you can try:

🛠️ Advanced Fixes:

1. Force close the app completely
   • Swipe up from the bottom and swipe the Candy Crush window away (just in case it's still running in the background).
2. Turn off WiFi temporarily and try opening the game again. Sometimes internet-related hiccups can freeze the screen.
3. Delete and reinstall the app
   • Make sure your progress is saved with a King account or Facebook, so you don’t lose your progress.
   • Then delete and reinstall the app from the App Store.

✨ Tip: Reinstalling can fix bugs that updates sometimes miss.

If it’s still frozen after all that, I recommend contacting King Player Support at the bottom of this post.

Let us know how it goes — we’re here to help! 💖🍬

Techz_3712

Hi there! So sorry to hear your game is frozen — that’s super frustrating, especially when you have bars ready to use! 😟

Thanks for sharing all the steps you've tried — sounds like you've already done a great job troubleshooting. Since it's still stuck even after updating and restarting your iPad, here are a few more things you can try:

🛠️ Advanced Fixes:

1. Force close the app completely
   • Swipe up from the bottom and swipe the Candy Crush window away (just in case it's still running in the background).
2. Turn off WiFi temporarily and try opening the game again. Sometimes internet-related hiccups can freeze the screen.
3. Delete and reinstall the app
   • Make sure your progress is saved with a King account or Facebook, so you don’t lose your progress.
   • Then delete and reinstall the app from the App Store.

✨ Tip: Reinstalling can fix bugs that updates sometimes miss.

If it’s still frozen after all that, I recommend contacting King Player Support at the bottom of this post.

Let us know how it goes — we’re here to help! 💖🍬