How do I get my stuff back

jakeAngel

My last game just shut off and I almost won it then I lost color changing Balls regular ones. Do you guys give those back? Also the other balls that have sprinkles on them.so activated. Thank you

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/500908/how-do-i-get-my-stuff-back

Hey there, it sounds like the game crashed for you, if that happens while in a level it will count as a loss, and it will be difficult to replace the rewards associated with that.

To prevent further crashes however, please follow these steps below to ensure that your game works properly:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data