No5 working

Question

Why is it  every time i watch an advert i loose all my  bonuses and a life. I am so annoyed

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/501149/no5-working

Hi there, that sounds like something is not really right in the game. Does the game close down for you when you watch the ad? If so it may be that the game is crashing.

In any case, please look to follow these steps first of all:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If it doesn't help, it would be great if you can send us your Player ID, along with any type of screenshots of the ad so that we can remove it in the game.