Problem after téléphone change

Christlor

I changed my Phone. When I reconnected, my level was OK, but I lost my daily bonus and other bonuses like fishes, explosion balles. What van I do ?

Tetem'

Hi and Welcome to the Community! 👑

I'm sorry to hear you lost your boosters and Daily Bonus progress when you changed your device, worry not, let me explain why this happens.

Boosters, extra lives, extra moves as well as progress in events are items which are saved locally on the device on which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

The good news is that if you still have access to the old device everything will still be there! Why not head on back over and use up those boosters to power through some levels before switching to your new device?

Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play. We offer a variety of ways to get free boosters every day so there is no need to stockpile them. Use them to get past those tricky levels!

Hope this helped! Have a sweet day! ⭐️

Tetem'

Hi and Welcome to the Community! 👑

I'm sorry to hear you lost your boosters and Daily Bonus progress when you changed your device, worry not, let me explain why this happens.

Boosters, extra lives, extra moves as well as progress in events are items which are saved locally on the device on which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

The good news is that if you still have access to the old device everything will still be there! Why not head on back over and use up those boosters to power through some levels before switching to your new device?

Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play. We offer a variety of ways to get free boosters every day so there is no need to stockpile them. Use them to get past those tricky levels!

Hope this helped! Have a sweet day! ⭐️

Christlor

Hi Tetem, thanks for jour answer and your advice.

Christelle