video not working

harrison29

I go to watch a video to stay in the game . Most of the time, it doesn't work. I wait, then it would say Oops!!.Thank you.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/501519/video-not-working

Hey there sorry to hear that, please try these steps first of all:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help it would be great to know the following to be able to help with the problem:

• What platform are you on? (iOS, Android)
• What game version are you playing on?
• What is the name of your device?

Also, if you can give us your Player ID, then we can find the Ad hopefully more easy. Any screenshots would also be helpful. 🤗

https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id