¿Porque no mantienen guardada la última partida?

Richialex13

Un anuncio me cerró el juego y perdí una racha de más de 200 seguidos…

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/501551/porque-no-mantienen-guardada-la-ultima-partida

Wow I'm really sorry to hear that 😔 I unfortunately can't recover your streak - if the game crashes while in a level then it will count as a loss. However, to prevent this from happening more please check the following:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

If the crash happened because of the ad, it would be great to know the following:

• Your Player ID
• Any screenshots of the ad
• When you saw the ad

https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id