When I win prizes, I am not being rewarded them? Is there a glitch in the system? It's been going

Question

When I win prizes, I am not being rewarded them?  Is there a glitch in the system?  It's been going

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/502879/when-i-win-prizes-i-am-not-being-rewarded-them-is-there-a-glitch-in-the-system-its-been-going

Hey there, which event did you participate in - or what type of reward didn't you receive?

As always we recommend these steps to make sure nothing is wrong with the game app on your device:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

Otherwise, please respond to me with your Player ID, and let me know what type of reward you were supposed to get - screenshots are also helpful here!

https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#