Unable to purchase for the last 2 weeks

scarenco

Unable to purchase for the last 2 weeks

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/507115/unable-to-purchase-for-the-last-2-weeks

Hey there Scarenco! Sorry to hear that, do you get any type of error message when this happens?

It depends a bit on what platform you play on, but please follow these steps as well to make sure nothing is wrong with your game.

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

But considering the problem, it could also be connected to the store and not the game - so please let us know if you have more information!