Didn't receive 24 hours of play I purchased.

Question

HELP!

Dondiwilliams · Answer

The King rep says FB won't allow the 24 hours of play I paid for. Here's my ID: 1786494203. Thanks for helping me!

LoFiGummy · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/507291/didnt-receive-24-hours-of-play-i-purchased

Hey there Dondi, please try the following first:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data

If this doesn't help, please let me know your Player ID!

How can I find my player ID