Bear climb

Question

Hello everyone, on the bear climb rewards challenge I’m collecting the required items, however, I’m not getting the rewards! The padlocks are staying firmly closed ☹️😕… I don’t understand, please help 😊😊

janicestaels · Answer

Is anyone else who is having problems with the bear climb event where its not counting candies. I thought that King had fixed this. Does anyone know how to fix this.

CaramelKat · Answer

Hi there!

I'm sorry to hear that your Bear Climb is not granting rewards. With this feature you will need to complete the tasks in order to move up the tiers and claim those rewards so if a task was completed but the reward remains locked its best to try some troubleshooting steps to ensure that your game is running smoothly:

* Restart the Game: Sometimes, restarting the game can fix temporary glitches.
* Update the Game: Ensure the game is updated to the latest version.
* Clear Cache (Android):
* Go to Settings > Apps > The game > Storage > Clear Cache.
* Clear Cache (iOS):
* Go to Settings > General > iPhone Storage > The game > Offload App.
* If nothing helps, Contact Support: Follow the steps mentioned above.

If the issue persists, please reach out to the dedicated Support team