Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Can't login to facebook from game

I have a new PC and installed the candy crush soda saga app on the new PC but it fails whenever I try to login to facebook from the game. I have verified my login credentials are correct but all it does is tell me the password is incorrect. Logging in with my King account does not restore my progress.

Accepted answers

All comments

Hey there @ddt99,

If the email address of your King account is the same as the one that you used for your Facebook account this should sync to progress if it was made afterwards.

For this type of problem I'd advice to reach out to the Support feature in the game and provide the account details so that it can be looked into further - to do this, open the game and do the following:

⚙ Go to Settings
❓ Go to Support
📖 Click on an article
📩 Scroll down and press "Chat with us" or "Contact us"

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hey there @ddt99,

If the email address of your King account is the same as the one that you used for your Facebook account this should sync to progress if it was made afterwards.

For this type of problem I'd advice to reach out to the Support feature in the game and provide the account details so that it can be looked into further - to do this, open the game and do the following:

⚙ Go to Settings
❓ Go to Support
📖 Click on an article
📩 Scroll down and press "Chat with us" or "Contact us"

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Can't login to facebook from game
I have a new PC and installed the candy crush soda saga app on the new PC but it fails whenever I try to login to facebook from the game. I have verified my login credentials are correct but all it does is tell me the password is incorrect. Logging in with my King account does not restore my progress.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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