CANDY CRUSH SODA HELP!

CoCo7579

My game is glitching bad. Anything I do causes the screen to flash. I can't use boosters and when they do let me click to use them again the screen flashes. I can't change the game back ground OR change any settings. I've cleared cache but I'm afraid to lose my gold bars and my levels (almost at 840) IDK what to do! 😭

LoFiGummy

Hey there @CoCo7579 that sounds awful but also this sounds like it most likely is a tech related issue (Do you se this in any other apps or just in Soda?) I'd start by doing the following:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

Also if you have an account in the game (either a King account or Facebook account) you should have your level progress and gold bars saved. However we don't recommend reinstalling the game unless it's a last resort as that will reset your boosters.

LoFiGummy

Hey there @CoCo7579 that sounds awful but also this sounds like it most likely is a tech related issue (Do you se this in any other apps or just in Soda?) I'd start by doing the following:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

Also if you have an account in the game (either a King account or Facebook account) you should have your level progress and gold bars saved. However we don't recommend reinstalling the game unless it's a last resort as that will reset your boosters.