Candy Crush Soda Saga

mohammadkh

out of nowhere lost winning level streak and back to 9 wins only. How to have it back

LoFiGummy

Hey there @mohammadkh, unfortunately we're not able to restore level streaks here, but what may have caused this could be:

• The game crashed or was closed down while in a level
• The game was changed (reinstalled)

To ensure that everything is ok with your game from now on and that it doesn't happen again please follow these steps:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

I especially advise to check the memory of the device to make sure that the game isn't crashing.

LoFiGummy

Hey there @mohammadkh, unfortunately we're not able to restore level streaks here, but what may have caused this could be:

• The game crashed or was closed down while in a level
• The game was changed (reinstalled)

To ensure that everything is ok with your game from now on and that it doesn't happen again please follow these steps:

• Restart: Force close apps and restart your device.
• Updates: Check that you have the latest game and device updates.
• Memory: Keep at least 2GB of free storage for smooth gameplay.
• Connection: Use WiFi instead of cellular data.
• Clear Cache:
  • 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
  • 🍏 iOS: Settings > Safari > Clear History and Website Data

I especially advise to check the memory of the device to make sure that the game isn't crashing.