Candy Crush Soda Saga

janetd4

Hello, I paid $9.99 for 60 gold bars and did not receive them. but the money was taken from my account. I need this matter fixed asap. I don't have money to waste.

Order#: 7367882195

Date ordered February 4,2026

QueenB

Hi janetd4 👋
I’m really sorry this happened, I understand how worrying it is to be charged and not receive what you paid for.

Unfortunately, we’re not able to access purchases or process refunds from the community. For this kind of issue, you’ll need to contact Player Support directly through the game, or reach out to your payment provider so they can look into the charge.

Please make sure to include your order number when you contact them, as that will help speed things up.

I know this isn’t the answer you were hoping for, but they’re the only ones who can help resolve payment issues like this.

QueenB

Hi janetd4 👋
I’m really sorry this happened, I understand how worrying it is to be charged and not receive what you paid for.

Unfortunately, we’re not able to access purchases or process refunds from the community. For this kind of issue, you’ll need to contact Player Support directly through the game, or reach out to your payment provider so they can look into the charge.

Please make sure to include your order number when you contact them, as that will help speed things up.

I know this isn’t the answer you were hoping for, but they’re the only ones who can help resolve payment issues like this.