Ad not loading, need to exit game and lose all progress

Question

Since yesterday, many times an ad won’t load at all, just leaving a blank screen and the only way to move on is to exit and close the game and open again, losing any progress. It’s very frustrating. Game is updated and it continues.

Kevin_ · Answer

Hi @SRCormier and welcome to the Community!

I am sorry to hear that you are having trouble with this Ad. Could you please help me with the following information:

* Game where they saw the Ad
* Day and time the Ad was seen
* Country it was seen in
* Type of Ad format: video/static image
* Screenshot of the Ad in question
* Company name & URL links (website)
* Your User ID