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I downloaded the candy crush soda in my new computer, but i cant join facebook in the old one to log. Im Consuelo Rocha, level 7400 and dont want to loose my account. Help please!
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Hey again @ConsueloRocha 😊
Thanks for the screenshot, that really helps! Let’s try a couple of quick things:
In the meantime, please try:
If you have the game on a phone or tablet, you can also try connecting there, your progress should be safe if it was linked before 💜
If it’s still not working, tell me your device (Windows/Mac) and browser, and we’ll keep helping!
Please select HERE it has information regarding merging devices 💓
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Hey there @ConsueloRocha,
First of all, well done on reaching level 7400, that’s an amazing achievement, and we definitely don’t want you to lose your progress! 💜
If your game was connected to Facebook before, your progress is saved there (not on your old computer). You just need to log in to the same Facebook account on your new device and it should sync.
To help you better, can you tell us:
If it still doesn’t work, let us know your device and if you have any pictures of your problem it would be very helpful!
