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the videos don't always play and I lose out the opportunity to get more tries to complete the game.
I have issues ongoing with ads starting and freezing with no opportunity to exit other than exiting the platform. Thereby losing time, if its a time challenge or progress if its not.
I click on the ad to play and I often get a message that "there is a problem and we are sorry!" So I lose out the opportunity to have more moves and complete the game.
Other times it works perfectly fine
I have shut down the game and also shut down my ipad. I also logged out of the game, then cleared the history on Safari, shut down the ipad and then restarted the ipad and logged back into the game. It helps for a time and then this problem repeats.
Hi there, @mahjongger!
I'm sorry to see you're having issues with Ads not always playing and I'll gladly look into this for you!
To begin, please first confirm if you're saying the Ads are not playing in the sense that you initiate them and they don't play the videos? Or is it that they're completely absent?
Do let me know!
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
