Welcome to the Candy Crush Soda Saga community!
Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
This is were you can talk about fun Soda and off-topic related things with other Soda Players!
Got a feature idea? Share your thoughts to help make Soda even better!
the videos don't always play and I lose out the opportunity to get more tries to complete the game.
Yes, that's how it is for me too.
Now today, things so far are going ok. I had an update on my Ipad and wonder if it's responsible for videos working properly.
Time will tell I guess. Meanwhile, why don't you check to see if you might have an update available on your Ipad and it just might be the fix you need.
Good luck!
this is happening to me too but only on mt iPad. They seem to be working fine when I play on my Samsung phone
I have issues ongoing with ads starting and freezing with no opportunity to exit other than exiting the platform. Thereby losing time, if its a time challenge or progress if its not.
I click on the ad to play and I often get a message that "there is a problem and we are sorry!" So I lose out the opportunity to have more moves and complete the game.
Other times it works perfectly fine
I have shut down the game and also shut down my ipad. I also logged out of the game, then cleared the history on Safari, shut down the ipad and then restarted the ipad and logged back into the game. It helps for a time and then this problem repeats.
Hi there, @mahjongger!
I'm sorry to see you're having issues with Ads not always playing and I'll gladly look into this for you!
To begin, please first confirm if you're saying the Ads are not playing in the sense that you initiate them and they don't play the videos? Or is it that they're completely absent?
Do let me know!
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
