Candy Crush Soda Saga

steve_dekens

Hello,

I love Candy crush saga but since a few days I cannot grant the rewards after having watched publicity anymore. I can only quit which results in the fact that I cannot receive the extras that should have been granted.

Can I get your assistance for this please?

MasterNoob

Hi there sorry to hear this it can sometimes an issue within the game.
Please try the following lets see if it helps 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data

MasterNoob

Hi there sorry to hear this it can sometimes an issue within the game.
Please try the following lets see if it helps 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data