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Error

yesol

The game is lagging a lot. While I’m trying to clear a level, it sometimes freezes for a moment, and I also get visual glitches where two different colors overlap like in the screenshot.

Because of these issues, I couldn’t clear levels that I normally would have been able to complete. I already used hearts and items on this stage, but the lag and glitches made it impossible to finish.

Could you please compensate me for the hearts and items I lost? 😭

Thank you for your help.

ID 7424531656

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PrettyBubbles

Hi my friend sorry this has happened Please first try the following lets see if it resets things for you 💓

Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data