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I have been playing for years and now cannot open game
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Hi @slholly there is a known issue for Windows users. I, too, can no longer play on my Windows 11 laptop. Please bookmark this thread; Windows players are being kept up to date there:
Hi my friend sorry to hear this and thank you for reporting
It may be frozen
Can you First please try clearing the game cache from your device settings as overloaded cache can cause issues and check you have no pending updates lets see if it helps
If not please reply with your device details, your game ID and the platform you use and I will then raise the issue for you 💓
How to find your player ID
Hi there @slholly
👋
I hope you're doing well.
I understand you're having some trouble with opening your game. 😣
Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. 🛠️
For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Contact Us 💌
Our team is available 24/7 ⌚️
Thank you for understanding and wishing you a great day! 🍭
