Connection issue

MouseyMouse

I've done everything from clearing cache to uninstalling then installing again. Bummer because I was within level 6000... lost all progress. Worst part of it is that I still cannot get a "connection" in there. And yes, my wifi is performing perfectly for everything else. Can you fix this please?

MustardCyborg

Hi there, @MouseyMouse

I see you mentioned having connection issues. I recommend trying the following:

• If possible, log out from your account in the game.
• Delete your Facebook and Messenger app.

 

Now, this next step is really important: I need you to log out from your Google Account in your Google Play Store.

• Go to Settings
• Tap on Account

 

- If instead of that, you see an option Account and something, tap on that, and then tap in Account again

• Tap on all your Google accounts
• Tap on Remove Account

 

That will not delete your account, it will only erase it from your device. When you do that, would you be so kind as to

• Restart your device
• Log back into your account in Google Play Store.
• Update your game. You can check if yours is the latest version by going to the app page in the store you downloaded it from.
• Log back into your Facebook/King account in the game.

If you're still having issues, do let me know. Otherwise, I wish you an awesome day!