Coloring Candy stopped showing after winning a level

Question

Since 19th sug, whenever i win a level and go to next level, the coloring candy used to be there always. But it has stopped showing now. Why?

LoFiGummy · Answer

Hey there @KatrinaChopra and thanks for sharing this with us, it sounds very unusual. Do you perhaps have a screenshot of the problem so we can take a closer look?

To fix the most common problems we recommend the following steps:

* Restart: Force close apps and restart your device.
* Updates: Check that you have the latest game and device updates.
* Memory: Keep at least 2GB of free storage for smooth gameplay.
* Connection: Use WiFi instead of cellular data.
* Clear Cache:* 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
* 🍏 iOS: Settings > Safari > Clear History and Website Data