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I paid for some gold bars but they haven’t been added to my balance despite the money coming out of my bank account. What can I do?
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Hi @MarkyS050766
Welcome to Soda Community
If you were charged by your bank but did not receive your gold bars in Candy Crush Soda Saga, it is usually caused by a temporary synchronization delay between the app store (Google Play, Apple App Store, etc.) please try Troubleshooting Steps
restart the app: Close Candy Crush Soda Saga completely, clear it from your recent apps, and reopen it. Check your connection: Switch to a stable internet connection (Wi-Fi or strong mobile data).
Log out and back in: Go to the game Settings, log out of your King/Facebook account, restart the game, and log back in to force a server refresh.
Verify the receipt: Check your email for a formal purchase receipt from Apple, Google, or your platform provider. If you only see a pending charge or authorization hold from your bank, the transaction may not have fully completed yet.
Thank you 😊
