Possible Error on Level 11336

Question

Device/OS: Samsung S21FE / Android 16

Player ID: 7883006710

Game Version: 1.326.1

I was having trouble beating level 11336 for a few days, to the point where it seemed impossible to beat even with perfect play. I looked up some help videos and articles for this level, and they mentioned or showed this level including Sprinkeshell Turtle. But I don't see him when I play the level. Is this an error or glitch?

DerekWhipple · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3638798#Comment_3638798

Thank you for the suggestion! Unfortunately it didn't work. I reached out using the support form in the link you shared.

MasterNoob · Answer

Hi my friend sorry to hear this it can sometimes an issue within the game.

Please try the following lets see if it helps 💓

Force close apps and restart your device.

Check that you have the latest game and device updates

You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

If the issue persist with this level, please,

https://soporto.king.com/contact