Complaint

Question

Dear King Support,

I would like to submit a formal complaint regarding the way levels in Candy Crush Soda Saga are being designed.

I have noticed that an increasing number of levels provide fewer and fewer moves to complete them. As a result, the game is not simply becoming more challenging; it increasingly feels as though levels are deliberately designed to be extremely difficult, if not virtually impossible, without using boosters, extra moves or other paid features.

I find this extremely frustrating and, in my opinion, unfair to players. Of course, a game can become more challenging, but there is a clear difference between providing a genuine challenge and deliberately limiting the number of available moves to encourage players to use boosters or spend money.

I would therefore like King to provide a clear explanation of:

* How the number of moves for each level is determined.
* Whether levels are properly tested without boosters or extra moves.
* Whether the number of available moves is deliberately reduced to encourage players to use paid features.
* Why players are increasingly getting the impression that levels are almost impossible to complete without additional help.

I play Candy Crush Soda Saga for enjoyment, not to constantly be confronted with artificially limited moves. If this is a deliberate strategy, I find it extremely disappointing and believe King should be transparent about it.

I therefore expect this complaint to be taken seriously. I am not looking for a standard response simply referring me to the game rules. I would like a genuine and substantive response explaining how King deals with this issue and whether the increasing difficulty and reduced number of moves are intentional.

I look forward to receiving a proper response from a member of your support team.

Kind regards,

PANG1310

DeeGee128 · Answer

Also on top of less moves in a level, are honey blocks harder to clear?  Same with the light blue ones?  Some seem to not even respond to being hit making it even harder to clear a level, besides having less moves to work with.  This game has gotten ridiculous and not fun anymore.  I don't play the game to ADD stress to my day.  Enough stress that I feel the need to complain about it, along with others that feel the same apparently.  I've played for almost 10 years, I used to love it, now I've started to hate it.

DeeGee128 · Answer

I came here to see if others had the same complaints, which I see they do.  Levels have become almost IMPOSSIBLE to clear.  Too little moves, levels marked as Hard or not even Hard are impossible to clear unless I have a booster from baking the cake to clear a level, which doesn't always even actually clear it.  Or I need a charged color bomb plus fish to get even close.  And of course if I lose the level, the charged color bomb is gone.  Also, the 4 in a row quests all of a sudden take 2 - 3 times more effort tic a square, such as needing to make 9 color bombs instead of 3, or needing to make 35 striped candies instead of 15.  What the heck is going on?  It's not even fun, it's boring not being able to get anywhere, and having to use all bonuses to help a level, leaving me with none left is just dumb.  Why is it SO difficult all of a sudden?  I'm on 10944 for reference, and the last 10 - 30 or so levels have been obnoxiously hard.  I too play the game for fun, to pass the time, and ease my ADHD mind, I have no desire to fight with the game just to win whilst you take all of my bonuses that don't even help.  W TF?

Zamyllion1 · Answer

Yes, they read your complaint. They acknowledged in the Discussion area that you posted there and in Support. Since you posted the same message in both places, they have closed comments on the Discussion post. But what they didn't do is GIVE YOU ANY ANSWERS TO WHAT YOU ASKED!! King hasn't answered to ANYONE who has complained about the shitty way they have programmed the game to play now. That's because they are fully aware of how disgusting this is. They only offer canned responses to the "unintentional" crashes, which are ABSOLUTELY INTENTIONAL because they want to make you lose and use all of your boosters so that you might buy more. King is nothing now but greedy, money hungry crooks