Every time I click on the purple Movie icon, to get a boost, the game crashes. I'm currently on level 985 but it happened on the previous one so I don't think it's that...
Hello @zabadak I sometimes experience that too. I recommend to check if your device has enough free memory..this game wants 2GB. And I'd wait a few seconds more after the ads ends before you click X. It might be loading issues. I hope that helps. Happy Crushing!
*Edited by CM: off-topic*
There seems to be a problem with the last update. Hopefully there will be a fix soon. Good Luck!
Hi and welcome to the community.
Please do the standard troubleshooting by Log out, update your game application, restart your device and login again.
If playing through web browser please clear cache/history and restart your device and check again.
Ask us anything.
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Hello, watching the ad for pre-game booster or at the end of game for lives is a bonus feature. Just make sure u watch the entire ad and don't close it midway so it doesn't keep crashing everytime. Apart from that u can also try what the expert suggested above.
@zabadak Hi and welcome
Please check both your game and device are up to date and your device has have 2gb of storage available. Log out and restart your device and then log back in and see if this resolves your issue
If not please let us know if this is happening on every ad or just certain ads and if possible let us know which ads
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Also the video ad feature is still a test feature that means it's still not complete to be fixed to everyone on this game mostly.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
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Hello Welcome to this wonderful community 🎉
Candy crush soda keeps crashing when I try to watch adverts for bonuses. Have cleared cache and uninstall reinstall but still not working. Any ideas please
@tbsnc99 Hi and welcome, i have seen a few reports of ads crashing and if you have done the standard troubleshooting tips there is not much that you can do
I will tag the CM @Lola_Pop to see if she knows any more on the issue
@tbsnc99 Your welcome and hopefully you will get this issue resolved
Hello @zabadak and @tbsnc99 !
It looks like you're having a similar issue. I know it's frustrating, so let's try to solve it now! @ipete 's point is important, so can you both please make sure you have enough free memory in your device? As he says, the game needs 2GB at least to work correctly. ☺️
Looking forward to your reply!
Yeah my s20 has plenty of memory free and closed all other apps. Cleared game data and re logged in fixed it for a few days last time . But loose all bonuses etc sadly.
Hi, I have 4.2Gb memory free but it's still happening.
I can't tell which video it is as the game crashes before it starts.
The video crashes mine before it starts too so don't know what one it is either.
Thanks for getting back!
Can you please record a short video showing how and when the game crashes? Learn how to post a video here
Thanks a lot for your cooperation!