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My profile shows as offline whilst I am playing?

Noodledoodle69
Noodledoodle69 Posts: 2 Newbie
in Discussions
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My game progress is being saved and everything else seems normal.

Is this normal or what do I need to do to make myself online?!

Thanks

Jason

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Answers

  • Yosca
    Yosca Posts: 17,390 Soda Moderator

    Hello @Noodledoodle69 welcome to Soda Community

    That is strange 🤔. You could do our standard troubleshooting. Your game may need to reconnect to King servers.

    Troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

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  • xviper
    xviper Posts: 18 Level 2

    You didn't on mobile data

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