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SOLVED: Why can't I make purchases? (Amazon)

FluffyDinosaur
FluffyDinosaur Posts: 2,539
edited March 2023 in Support

Hi everyone, we are aware of an ongoing issue affecting purchases in Candy Crush Soda Saga, giving you the error message found in the image below. Rest assured our team is doing everything possible to solve the issue quickly.

image (18).png


I'll move all questions about this issue to this discussion so that you can easily keep track of any updates or progress made to solving it.

We apologize for any inconvenience caused. Thank you for your patience!

Comments

  • Marie_Stroud
    Marie_Stroud Posts: 4

    Finally have something to purchase and store is unavailable... Why?...Yes I did all the normal troubleshooting and I have full wifi. Any explanations?

  • Yosca
    Yosca Posts: 17,878
    edited March 2023

    Hello @Marie_Stroud

    What troubleshooting did you do? Did you check for game and device updates?

    I checked my game, and I have no connection problems with the store 🤔

    Do you play on Soda app? You can try to force close your apps, turn off your device for at least 1 minute, restart your device.

Hey! Would you like to give us your opinion?

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