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jaimetracy2019

How come I am unable to collect my prizes? I keep getting an error message.

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Pitty_Kitty

I'm very happy to hear that @jaimetracy2019 ! 😊

If you found my answer helpful, please consider to mark it as helpful as well 🤗

It'd be very much appreciated as other players with a similar issue will find it easier

thank you and happy crushing!

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Pitty_Kitty

I'm very happy to hear that @jaimetracy2019 ! 😊

If you found my answer helpful, please consider to mark it as helpful as well 🤗

It'd be very much appreciated as other players with a similar issue will find it easier

thank you and happy crushing!

jaimetracy2019

@Pitty_Kitty thank you! It is all set now. I appreciate your help@

Pitty_Kitty

Hello @jaimetracy2019 and welcome to Soda community!

What kind of error message exactly and where?

Let's check first if troubleshooting helps

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know