Kathleen Rich

Question

Once again my Candy Crush Soda level is freezing on my p/c.  In addition, it indicates I have passed the level when not.  I play every day and make specials to beat the level but to no avail!!

Pitty_Kitty · Answer

In case you need further instructions:

How to find app version of Soda app: open Microsoft Store - visit library - games - Candy Crush Soda Saga - scroll down the page to find app version

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Pitty_Kitty · Answer

Hello @WGB and welcome to Soda community!

I'm dorry to hear that. Let's try to understand what's going on 🙂

* do you play on Soda app downloaded from Microsoft Store? 
* or do you play on browser on Facebook?
* what is the make and model of your device?
* does your device have at least 2 GB of free storage? did you check for your device updates?
* If you play on Microsoft Soda app, did you check for app updates? 
* What is the latest version of Soda app?
* Also what do you mean it indicates you passed a level when you didn't? Feel free to share screenshots of your game as they're always helpful
* What is your game user ID?

How to find your user ID on Soda app: here

How to find your user ID on Facebook site: here

Thanks