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Problems logging in

elkebabe
elkebabe Posts: 8

Level 2
in Candy Crush Soda Saga 
Hello, when I try to log into Candy Crush Soda 
(already played via Facebook)
 a window opens with information about cookies. 
Unfortunately, the window is not fully visible, 
so I cannot accept the cookies.
 Therefore logging in is not possible.

Please help.
Thanks elkebabe

Best Answer

Answers

  • elkebabe
    elkebabe Posts: 8

    Level 2

     
    Wrote in English, unfortunately went in German.


  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited May 2023

    Hello @elkebabe and welcome to Soda community!

    Let's see what we can do πŸ™‚

    Did you try to shrink your browser view a bit by customizing your zoom settings?

    Hopefully this window about cookies will be fully visible if you make the text smaller

    this is Chrome browser: you click on the 3 dots on your right and then replace 100% with 80% (for example, you can make it even smaller )

    See if you can accept/deny cookies and then replace 80% with 100% again

    (sorry this picture has Italian text, for orientation, here "zoom" button is above "print..." button)

    immagine.png

    Let me know how it goes πŸ™‚

  • elkebabe
    elkebabe Posts: 8

    Level 2

     
    Thanks for the answer. 
Tried to make zoom smaller. 
But unfortunately it doesn't work either. Cannot accept cookies.


  • elkebabe
    elkebabe Posts: 8

    Level 2

     
    [url=https://abload.de/image.php?img=problemzpidx.jpg][img]https://abload.de/img/problemzpidx.jpg[/img][/url]

Made a screen


  • elkebabe
    elkebabe Posts: 8

    Level 2


    I log out. Maybe we can continue looking for a solution tomorrow.

    Good night

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @elkebabe

    thanks for sharing pictures, I had understood you were playing on a browser via Facebook but I see you're playing on Soda Microsoft app

    Did you try to grab the window with cookies with your cursor and drag it up?

    I take it you already tried to close that window by clicking on the X button on the left but the window doesn't respond?

  • elkebabe
    elkebabe Posts: 8

    Level 2

     
    Hello Pitty_Kikky,
Thank you for your reply. Yes, I tried to pull the window, doesn't work.
ο»ΏWhen I click the X on the button, the cookie window closes. But then don't get any further.


  • elkebabe
    elkebabe Posts: 8

    Level 2

     
    Hello,
I solved the problem. 
I go to the cookie window and use strl and scroll to shrink the window.
This makes the window very small and I can click accept the cookies.
Thank you very much for your help.
Best regards
elkebabe


  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    Answer βœ“
    https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

    I'm happy to hear you manage to close that window!

    Have a great dayπŸ™‚

  • manbearpigg19
    manbearpigg19 Posts: 2

    Level 1

    Hello , so everytime I try to retrieve my progress or log in with my email I get a notification stating there is a connection issue but it happens on multiple devices a d I e been trying for weeks with the same prompt please help

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