Problems logging in

elkebabe · May 2023

Hello, when I try to log into Candy Crush Soda 
(already played via Facebook)
 a window opens with information about cookies. 
Unfortunately, the window is not fully visible, 
so I cannot accept the cookies.
 Therefore logging in is not possible.

Please help.
Thanks elkebabe

Pitty_Kitty · May 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

elkebabe · May 2023

Wrote in English, unfortunately went in German.

Pitty_Kitty · May 2023

Hello @elkebabe and welcome to Soda community!

Let's see what we can do 🙂

Did you try to shrink your browser view a bit by customizing your zoom settings?

Hopefully this window about cookies will be fully visible if you make the text smaller

this is Chrome browser: you click on the 3 dots on your right and then replace 100% with 80% (for example, you can make it even smaller )

See if you can accept/deny cookies and then replace 80% with 100% again

(sorry this picture has Italian text, for orientation, here "zoom" button is above "print..." button)

Let me know how it goes 🙂

elkebabe · May 2023

Thanks for the answer. 
Tried to make zoom smaller. 
But unfortunately it doesn't work either. Cannot accept cookies.

elkebabe · May 2023

[url=https://abload.de/image.php?img=problemzpidx.jpg][img]https://abload.de/img/problemzpidx.jpg[/img][/url]

Made a screen

elkebabe · May 2023

I log out. Maybe we can continue looking for a solution tomorrow.

Good night

Pitty_Kitty · May 2023

Hello @elkebabe

thanks for sharing pictures, I had understood you were playing on a browser via Facebook but I see you're playing on Soda Microsoft app

Did you try to grab the window with cookies with your cursor and drag it up?

I take it you already tried to close that window by clicking on the X button on the left but the window doesn't respond?

elkebabe · May 2023

Hello Pitty_Kikky,
Thank you for your reply. Yes, I tried to pull the window, doesn't work.
When I click the X on the button, the cookie window closes. But then don't get any further.

elkebabe · May 2023

Hello,
I solved the problem. 
I go to the cookie window and use strl and scroll to shrink the window.
This makes the window very small and I can click accept the cookies.
Thank you very much for your help.
Best regards
elkebabe

Pitty_Kitty · May 2023

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

manbearpigg19 · June 2023

Hello , so everytime I try to retrieve my progress or log in with my email I get a notification stating there is a connection issue but it happens on multiple devices a d I e been trying for weeks with the same prompt please help

Problems logging in

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