Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Problems logging in

Hello, when I try to log into Candy Crush Soda 
(already played via Facebook)
 a window opens with information about cookies. 
Unfortunately, the window is not fully visible, 
so I cannot accept the cookies.
 Therefore logging in is not possible.

Please help.
Thanks elkebabe

Accepted answers

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

All comments

manbearpigg19

Hello , so everytime I try to retrieve my progress or log in with my email I get a notification stating there is a connection issue but it happens on multiple devices a d I e been trying for weeks with the same prompt please help

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

elkebabe

Hello,
I solved the problem. 
I go to the cookie window and use strl and scroll to shrink the window.
This makes the window very small and I can click accept the cookies.
Thank you very much for your help.
Best regards
elkebabe

elkebabe

Hello Pitty_Kikky,
Thank you for your reply. Yes, I tried to pull the window, doesn't work.
When I click the X on the button, the cookie window closes. But then don't get any further.

Pitty_Kitty

Hello @elkebabe

thanks for sharing pictures, I had understood you were playing on a browser via Facebook but I see you're playing on Soda Microsoft app

Did you try to grab the window with cookies with your cursor and drag it up?

I take it you already tried to close that window by clicking on the X button on the left but the window doesn't respond?

elkebabe

I log out. Maybe we can continue looking for a solution tomorrow.

Good night

elkebabe

[url=https://abload.de/image.php?img=problemzpidx.jpg][img]https://abload.de/img/problemzpidx.jpg[/img][/url]

Made a screen

elkebabe

Thanks for the answer. 
Tried to make zoom smaller. 
But unfortunately it doesn't work either. Cannot accept cookies.

Pitty_Kitty

Hello @elkebabe and welcome to Soda community!

Let's see what we can do 🙂

Did you try to shrink your browser view a bit by customizing your zoom settings?

Hopefully this window about cookies will be fully visible if you make the text smaller

this is Chrome browser: you click on the 3 dots on your right and then replace 100% with 80% (for example, you can make it even smaller )

See if you can accept/deny cookies and then replace 80% with 100% again

(sorry this picture has Italian text, for orientation, here "zoom" button is above "print..." button)

Let me know how it goes 🙂

elkebabe

Wrote in English, unfortunately went in German.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

All comments

elkebabe

Wrote in English, unfortunately went in German.

Pitty_Kitty

Hello @elkebabe and welcome to Soda community!

Let's see what we can do 🙂

Did you try to shrink your browser view a bit by customizing your zoom settings?

Hopefully this window about cookies will be fully visible if you make the text smaller

this is Chrome browser: you click on the 3 dots on your right and then replace 100% with 80% (for example, you can make it even smaller )

See if you can accept/deny cookies and then replace 80% with 100% again

(sorry this picture has Italian text, for orientation, here "zoom" button is above "print..." button)

Let me know how it goes 🙂

elkebabe

Thanks for the answer. 
Tried to make zoom smaller. 
But unfortunately it doesn't work either. Cannot accept cookies.

elkebabe

[url=https://abload.de/image.php?img=problemzpidx.jpg][img]https://abload.de/img/problemzpidx.jpg[/img][/url]

Made a screen

elkebabe

I log out. Maybe we can continue looking for a solution tomorrow.

Good night

Pitty_Kitty

Hello @elkebabe

thanks for sharing pictures, I had understood you were playing on a browser via Facebook but I see you're playing on Soda Microsoft app

Did you try to grab the window with cookies with your cursor and drag it up?

I take it you already tried to close that window by clicking on the X button on the left but the window doesn't respond?

elkebabe

Hello Pitty_Kikky,
Thank you for your reply. Yes, I tried to pull the window, doesn't work.
When I click the X on the button, the cookie window closes. But then don't get any further.

elkebabe

Hello,
I solved the problem. 
I go to the cookie window and use strl and scroll to shrink the window.
This makes the window very small and I can click accept the cookies.
Thank you very much for your help.
Best regards
elkebabe

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2628666#Comment_2628666

I'm happy to hear you manage to close that window!

Have a great day🙂

manbearpigg19

Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas.
Boa tarde, não tenho mais as jogadas extras, aquelas que ganhamos quando vemos as propagandas. Obrigada.
Game froze list 15 points twice
There was an error rendering this rich post.
Soda Race reward earned not delivered
this happens regularly
create own a fanmade
select you app for draw ibispain or scketchbook 1/2 or paint 3d only on pc (get from apkpure 2025 last version) 1: create a characters own your fanmades on your phone/tablet/PC . 2: make a name and your fanmad's page on king community on any game select your mission's game and start making a page and make a question/poll…
Como recupero mi nivel?
Me quedé en el nivel 289

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!