Can not connect to store

Question

I've been trying for 3 days to connect to the store to purchase bars to continue my daily progress ( missed a day )  the store will not connect

Pitty_Kitty · Answer

Hello @DixieDewire and welcome to Soda community!

Let's try to find out what's going on 🙂

Which device do you use to play Soda? Make and model please

Does the issue still persist after checking these troubleshooting steps?

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

DixieDewire · Answer

Running over 100meg. Its fine

Shina04 · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/409027/can-not-connect-to-store

Please check your internet connection.