Life request

Question

I'm receiving people lives request but I don't think people are getting my life request as I request life help 3 days ago and it's still hasn't been helped

Pitty_Kitty · Answer

Also please let me know if the issue persist after checking these troubleshooting steps:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Thanks

Pitty_Kitty · Answer

Hello @jazzie86 and welcome

Thanks for sharing a picture. Let's try to find out what's going on 🙂

* How many players are in your friends list, more or less?
* Which device do you use to play Soda? Make and model please
* what is the latest version of Soda app installed in your device?
* What is your game ID number? HERE's how to find it.