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Sharon363

Where's my team ? They were here yesterday & now they're gone

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Pitty_Kitty

Hello @Sharon363 and welcome to Soda community!

The game might need to reconnect. try to force close the app, restart device, open the app and pass any level a few times to see if it helps

Additionally you may check all troubleshootind steps:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data