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Hello @vlstolba @Kathy-7 and welcome to Soda community!
I'm sorry to hear that. Do you both play Soda on a Windows computer?
Please make sure the latest Visual Studio Redistributables available for Windows is installed. Check out the steps here
Additionally check for Windows updates and game app updates in Microsoft Store. Make sure you're device has at least 2 GB of free storage.
Read the guidelines here
I'm trying to connect the game to play on facebook, how do I do that
