Game freezing

Question

Everytime I try to collect prize from cake . game is freezing have to re-start

Pitty_Kitty · Answer

If it does, would you provide further details so I can pass this on to community manager. Thanks

* make and model of device
* player ID number. Here's how to find it in your Soda app
* possibly screenshots of bake a cake where it freezes

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how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty · Answer

Hello @Lexiulu and welcome to Soda community!

I'm sorry to hear that. Would you check these troubleshooting steps and let me know if the issue persists afterwards or not. thanks

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out