bake a cake had ended and shows 0.00 mins. When I try to get out it’s stuck and I have to restart.

Question

I have an exclamation point blinking in candy crush soda on the expired bake a cake icon. When I click on it it shows 0 minutes remaining but will not let me exit via the corner “x”. The game hangs up every single time and I can’t do anything but close the game and reopen.

Pitty_Kitty · Answer

Hello @Cindy_Lee_Loewe and welcome to Soda community!

Sorry to hear that. Let' try to understand what's going on 🙂

Does the issue persist after checking troubleshooting steps?

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer