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Why does my Rewards Pass keep resetting before time is up so all levels can't be completed?

ldelgrande

I had 1 day and 15 hours to finish the final 3 levels and then it reset and i was given a new pass where I have to complete all 21 levels in my leftover time of 1 hour and 15 hours.. This has happened several times.

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ldelgrande

Yes, it is updated to version 1.253.1

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2815790#Comment_2815790

Hello @ldelgrande

thanks for sharing a picture. I don't have updates yet but I'll pass this on to send a reminder

Is your Soda app updated to version 1.253.1?

Thanks

ldelgrande

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2811907#Comment_2811907

Just happened again last night, I have the remainder of time from my previous rewards pass to complete the new one.

Screenshot_20231006_113403_Candy Crush Soda.jpg

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2811812#Comment_2811812

Hello @ldelgrande

thanks for sharing your gaming details. I'll forward a report to community manager to find out what may be wrong here

ldelgrande

Thanks for responding.

The version installed is 1.252.3

I am playing on a Galaxy A51 phone, model SM-A515F and a Samsung Galaxy tablet S6 Lite

My player ID is 1014168918

This problem occurred again yesterday where the Rewards pass reset before time was up.

Pitty_Kitty

Hello @ldelgrande @CastleBooBoo @Kimmer11 and welcome to Soda community!

I'm sorry to hear about this. I'll send a problem report to community manager to have this looked into.

In order to do so, please provide these infos:

version of Soda app currently installed in your device (please check for Soda app first and install the update if there's an available update for Soda)
make and model of your device
player ID number. Visit this page to read how to retrieve it from your Soda app

Thanks

Kimmer11

Same issue.

CastleBooBoo

I am having this issue, too!!!