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my game freezes often when I try to watch a video for more moves
Hello @carla1967 and welcome to Soda community
I'm sorry to hear about this.
please check troubleshooting steps:
*If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If the issue still persists please contact Player Support (customer service) directly from your Soda app and report the malfunctioning ads so the dedicated team can look into it:
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem and specify which steps you've already tried, name the malfuctioning ad and send.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
