Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Why can’t I see my friends list my profile pic is a cartoon I don’t like this why can’t it be a pic

Why can’t I see my friends contact list.

Accepted answers

All comments

Hello @Ivette153 and welcome to Soda community!

Do you mean you used to have a different picture before?

do you save your progress with your Facebook account or King account (just email address and password)?

If you play through FB please check whether your permissions expired or not. If they have then progress and friends list might not update properly. Check out the guide here and here

-------------------

Additionally check out all troubleshooting steps if needed, let me know if the issue persists afterwards

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @Ivette153 and welcome to Soda community!

Do you mean you used to have a different picture before?

do you save your progress with your Facebook account or King account (just email address and password)?

If you play through FB please check whether your permissions expired or not. If they have then progress and friends list might not update properly. Check out the guide here and here

-------------------

Additionally check out all troubleshooting steps if needed, let me know if the issue persists afterwards

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

thanks

Is my original level lost?
Why am I playing from the beginning again? How do I get my old account back?
I forgot my password and i can't access my email
Help me recover my account. i can't access my email and i forgot my password
plus moyen de se connecter au jeux
plus moyen de se connecter aux jeux candy pourquoi
Salvare joc pe alt dispozitiv
De ce nu pot salva jocul pe alt dispozitiv?Ideal ar fi sa creați un buton și sa facem acest lucru simplu, fără sa ne mai trimiteți în CLOUD,FACEBOOK etc
Redeeming stars for island rewards
When you have stars you can redeem for rewards on island ,the bubble doesnt come up so you can redeem them. I have 100 stars but no bubble to get to island . Uninstalled and reinstalled, reset my phone with no results.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

🔧 Wrong profile picture in Candy Crush Soda Saga (Being Investigated)
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…