Candy Crush Soda Saga

Welcome to the Candy Crush Soda Saga community!

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Get help for your Soda game here!
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Candy Crush Soda Saga

Maggie-17

How do I get my team back. Not showing up in my game. Help center keeps referring me back here!

Welcome! 👋

Comments

Maggie-17

As stated in my reply many times, I have tried all of the above. I am in the same place as I was when I first wrote to you about my problem. I have been playing, however the screen is the same and I cannot even join a team! I am playing by myself. BTW thank you for your reply, but please help!!!! I am now on level 1652

I am again attaching the screen shot from my from when this first happened

CCS.jpg

Pitty_Kitty

Hello @Maggie-17 and welcome to Soda community!

If Teams icon is still visible but you were kicked out from the team I'm afraid you can't rejoin

If Teams icon is not visible then the game might have a connection issue. Please check troubleshooting steps:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Comments

Maggie-17

I am again attaching the screen shot from my from when this first happened

CCS.jpg

Pitty_Kitty

Hello @Maggie-17 and welcome to Soda community!

If Teams icon is still visible but you were kicked out from the team I'm afraid you can't rejoin

If Teams icon is not visible then the game might have a connection issue. Please check troubleshooting steps:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer