Kathy

Question

I am connected to the internet, Candy Crush Soda isnt connecting. I havent had this problem before

LoFiGummy · Answer

Hi there @CoalBaby and welcome to the community!

Please follow these steps below to see if it helps you with your problem:

* Restart your device: Temporary files might be causing errors or network issues where your device is not connecting to the server or your local network properly, and sometimes a simple restart can solve this.
* Switch between Wi-Fi and mobile data: Open your Settings app, and select Network & internet or Connections. Turn Wi-Fi off and mobile data on, or turn mobile data off and Wi-Fi on.
* Turn Airplane mode on and off: Open your Settings app, select Network & internet or Connections, and select Airplane Mode. Depending on your device, these options may be different. Now, turn the Airplane mode on, and wait for 10 seconds. Then, turn the Airplane mode off and ensure that your mobile data or Wi-Fi connection is active.

I would also log out and log in again to see if this helps you.

Let us know if the problem remains and also, what device you're playing on! It helps us to understand the problem more.