Not connected to Facebook. Unable to update.

Question

Unable to update to Facebook.

Pitty_Kitty · Answer

if the issue still persists after troubleshooting steps please share a screenshot of what you see in the game:

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how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty · Answer

Hello @Sldy and welcome to Soda community!

I'm sorry to hear that. Let's try to find out what's going on 🙂

* Which device do you use to play Soda? Make and model please
* Did you try to uninstall and reinstall Facebook app? (not Soda app)
* Did you check whether your FB permissions didn't expire? More infos here
* Which country are you playing from?

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Additionally check for troubleshooting steps:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know 🙂